Get Response Olinda Alabama

Complaint: My plan was $65 USD per month then I received a notification for an additional $185 USD u2018list extension feeu2019. I immediately contacted them to find out what that was since thereu2019s no visible mention of this huge fee anywhere or warnings / reminders to ensure you donu2019t incur it. It took days of correspondence with their support staff to get the info I needed to identify & rectify the cause. (My previous assistant had created segmented lists with repeat emails & they charge you on the aggregate total of all the emails in all the lists rather than the number of email addresses.) So I exported all the dormant segment lists & dropped my plan & a new billing cycle was begun after days of being locked out of my account, unable to dispatch my Astro oracle to subscribers. They then charged me AGAIN another $185 USD this week, a month later – even though Iu2019d stayed under the quota of my new plan. When I contacted them & asked, ‘Why?!’ They said they charged me for being in breach of my old plan for those few days when my account was frozen after I received the fee notification. During those 3 days I was contacting them multiple times a day trying to get the info I needed to resolve it. So despite their support staff assuring me by following their instructions & reducing my list & my plan there was no way Iu2019d be hit with that high additional fee again, I was. – It is unethical to continue to charge for a service which is temporarily suspended. – It is unethical to charge a customer according to the dates of an old billing cycle when they have begun a new plan on the understanding it constitutes a new billing cycle on the terms of the new plan. – It is unethical to charge someone multiple times for the one infraction. – – It is unethical to not be transparent about such high hidden charges. It is unethical to not honour assurances given by support staff. Thank-you for acting as an ombudsman one can appeal to when companies such as this have your bank details & take unsolicited funds from your account on unfair & unjust grounds. I spent 16 hours yesterday migrating everything over to a new provider which involved paying freelancers to integrate my website with new provider…I just don’t want anyone else going through that!

Tags: Internet Service Providers

Address: Internet USA

Website: getresponse.com/

Phone: +44 207 097 85 26

Share Review:
Yes it is. Based on the user review published on Beware.org, it is strongly advised to avoid Get Response Olinda Alabama in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Get Response Olinda Alabama. Lack of accountability is a major factor in determining trust.
Because unlike Beware.org, other websites get paid to remove negative reviews and replace them with fake positive ones.
Get Response Olinda Alabama is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews.


>