Complaint: I tried to get landline phone service and internet set up for my elderly mother. She had to move to a new city and her existing company did not provide service in Hillsboro. The retirement home had stated that Frontier provided phone service in Hillsboro. I began the quest on 8-15-16. The technician was scheduled to come to install on 8-18-16. Prior to arrival he was supposed to call me. I had already made arrangements with retirement home staff to let the technician in. The technician arrived and since I was not there he left. He tried to call but because of the original customer service agent setting up the account had listed the wrong information in the file, the technician called the wrong number. I had to escalate and was promised he would come back the next day, 8-19-16. Apparently he came back, but again, did not check with front desk or call me. I had repeatedly given my contact information over and over. Yet, somehow it was not there. At this point, my elderly mother will move into an apartment and not have phone service for an emergency. This is elder abuse!
Tags: Internet Service Providers
Address: Nationwide USA