Complaint: I placed a order for flowers for Mothers day to be delievred to my mothers job from the company fromyouflowers.com. I chose them because they had beatiful flowers and arangements and extras like candy and balloons. So, I placed the order and chose all the extras I wanted filled out all the information and selected the date to be delivered. The date I chose was Mothers Day and of corse it stated that there was an extra charge for that date and that it guaranteed delivery on Mothers day. I thought ok well that makes sence cause it is a huge holiday. I place my order and pay close to $80 for everything. I am happy I get my conformation email stating that everything is set for delivery on Mothers day and I am set mothers day is taken care of. My mom has to work all day for mothers day so I wanted to have the flowers delivered because she has to pull a double shift. Well after I place my order several hours later I mean like 6 to 7 hours later I get a call from a restricted number and a voice mail was left from ForYouFlowers stating to call them it was about my order. So I was like hmmm maybe they need to confirm the delivery address. I call them and wait about 15mins on hold to talk to a rep. When the rep gets on the phone she asks me the manner for my call. I tell her I am calling back cause I receieved a call from them saying I needed to call about my order. She says ok what is your conformation number I give her the number she looks up my order and states ok well it looks like your order was rejected. I asked what do you mean by rejected? The rep stated that the order could not be delivered on Mothers day but rather 2 days later! I was like well I paid extra to ensure that they would be delievered on mothers day. Reps states well I can refund you that extra charge and send the flowers to a different address on a different day. I was like well I needed them to get to her on Mothers Day. The rep was like well I can’t help that we are not the florist we just take the orders and send them to the florist and they say rather they can be done or not. I was like wow so you guys wait to call me and tell me this and you tell me that you can’t do anything about it and that to refund my money it’s going to take 3 business days to go back into my account! I am a student and I don’t make much money and I have been saving to get my mom something really nice and now I can’t get her anything cause the money that I had saved up for mother day has been charged and won’t be back in my account for days. I was very upset with the way this comapny handled their business. If you put something on your site and guarentee it and even have people pay for that guarentee then it should not go any other way than stated. Cause it’s faulse advertisement to state one thing and do another. They claim to have great reviews but I don’t see how when they messed up my mothers (Mother’s day). I had to explain to my mom what happened and showed her the email conformation stating that I had ordered the flowers and she was livid about what they did to me and said wow that is crazy people should not do a large amount of business if they can’t handle it. So needeless to say if you want something on time from this company you should look else where because they will rip you off and they have no compassion what so ever for you as the customer. Please order from another company! Buyer Beware!
Tags: Online Business
Address: Internet USA