Complaint: I sought the services of FreedomPop in order to get inexpensive Internet service. With that goal in mind, I subscribed. On the surface everything looked great. As I read more, I learned that FreedomPop does not handle heavy users well. Since I stream movies while surfing I canceled. Or so I thought! I canceled with FreedomPop at 4:45 PM on Tuesday afternoon. The next morning I received an email from FreedomPop confirming that the Hub Burst had been shipped. I spoke with customer service rep who denied the cancelation ever occurred. Just as I was telling him that I have the cancelation confirmation, the call was discontinued. I called back (which leaves you hanging for quite a while) and spoke with another rep, who told me they don’t do cancelations and I would just have to refuse the package at the door. I was not offered this opportunity since it was just left there; no signature required. The next morning I took it to FedEx in the same condition it was delivered in. I paid $9.64 to ship it back. Apparently contrary to what it seems like on the surface, it is actually the USPS that delivers it. I called FreedomPop and after a bit of arguing they agreed that having a cancelation confirmation that predates shipping confirmation is a viable reason for a refund (At least for now). A week or so later I looked at my bank statement and much to my surprise they only refunded $89.00 of the $118.97 that I initially (from what I see of past reports this company has a remarkable rate of inflation). I called to ask about the remaining sum. They told me that is for processing and shipping. I managed to convince them there was nothing to process since I canceled but they remained obstinate about the shipping. So now after canceling I was still behind by $9.67. Since I was just glad to be done with them I let it go. Now this past weekend I was notified that they shipped out another item. Worried about what they would charge for that, I had a block against them put on my account. I tried calling them to tell them about this but have not received an answer. This company is frighteningly dishonest. What makes them frightening are the subtle, small charges they throw at you and their refusal to accept a cancelation and desire to cease business. They think its perfectly reasonable to continue sending merchandise, which by virtue of a cancelation is not requested. All I want is for them to stop sending merchandise and the $9.67 they owe me. Now that there is a block they will be unable to get money from unauthorized charges, though, speaking for myself I feel I should not have had to do that.
Tags: Internet Service Providers
Address: Internet USA