FISSION TV Lane South Carolina

Complaint: This group of companies claim to provide you with television services similar to that of a premier cable package along with tv around the world via Internet. The selling points are that for one price of equipment and subscription you will be able to access over 6000 channels of free TV 24 hours ad at, plus a video club of up to date movies. All you need to do is pay fee and have your own internet connection. I purchased this service through a so called rep who utilizes the device in his/ her home without any problems (of course). The claim was they never had any problems with the service and had been a satisfied customer for years. After observing and researching the IPTV reports, weighing the pros and cons, I decided to make the investment. The only catch was finding a reputable provider! ( this was the main caution made in many of the reports for IPTV). I then spoke with the rep who I was soliciting other business services with and after answering my concerns, purchased the equipment and 1 full year of service. I picked up my equipment and went home to set up the mag254 box. ( No instructions included with equipment and know receipt for purchase.) I contact the rep, and after two wks, calls me & informs me that this is his small business and he will make things right and I need a password and username to enter the correct server/portal to access the services and it would be supplied by him. At this time , I also inform him that I did not get a receipt for item and needed this for proof of purchase. Claimed it wouldn’t be a problem and he would get that to me. Needless to say still waiting on a receipt with correct date purchased.. His significant other text me a receipt in March 2016 dated for June 2016! This contract was done on January 25, 2016. Today as I write this report, May 24, 2016 I am still unable to get consistent service. Not only have I been able to access the services purchased at any given time, I have only viewed any content a total of four days with service going out after about 1 hr usage. I have the strongest internet signal available in the area so I knew that wasn’t the problem. I contact the rep almost weekly (of whom I believe is the owner) and after 3 months of back and forth, no consistent service to speak of, I told him I was beyond frustrated. I am no longer even able to sign in and feels like I am being scamned! He then tells me that he had nothing to do with the service, he is jus a rep for the company, they won’t call him back and he washes his hands of them. ( and me too by the way). He provides 2 phone #s to call. I call the numbers, no answer, automatic voice mail, not able to leave message as it is full. I then ask for more contact info, website, business location, after reluctantly responding, I go to website to contact via online support! No where intgesitexan you leave feedback, contact the owners or request support! So I decided to register on the customer page, I do so and during registration realize that the only way to contact Them is to do so in the notes section of registration, no response! I decided to text the two numbers given and leave my number, Someone calls me back around 9pm: Owner; Oz Castle! I proceed to tell him the issues, he cuts me off ask veto send my full name and Mac Id do he can reset my profile on the server, I am still waiting. I text him that I would be filing a complaint with BBB and retaining legal representation if warranted! He text me back that I don’t need to threaten him, my response; this isn’t a threat at all , when you enter into an agreement the equation goes something like this; money tendered (paid) equals services rendered .. Still waiting on service! So no threats just making promises I intend to kept if the issue isn’t rectified. So hence I am here.. Keeping my promise! Do not buy from this person, he believe at this moment you can no longer access the website either, but this camelion goes by many names and numbers! Buyers beware!

Tags: Internet Services

Address: Internet USA


Phone: +1 (727) 688-2232

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