Complaint: Exede Satellite internet Are Thieves Liars & Will Not Do Anything but take your money for slower than dial up service or zero service & when you call tech support or customer service they are rude then hang up on you over & over. Had Exede put in in December. Been getting screwed since. Now its so bad I cant do anything online & in 4 days even tho left unplugged all my datas gone. First on their page they offer several data plans one was 50gb for one price but when you call they say that plan isnt available where you live and charge you three times as much for less data.Then They had me sit at my house an entire day & never showed up. They offered me a free month to give them another chance.the guy who installed it put it behind a sectional couch we couldnt get to it. So he had to come back again. So i was offered 2 free months. well The internet is slower than dial up and on the day after my new month was supposed to start & my free data would be added from my 20gb credit I got an email saying I had exceeded my data. I called again told the woman everything told her there was no difference the entire month its been slower than dial up. She said she couldnt help me until i reupped my data plan she say my free credit wouldnt be applied until the 28th 4 days later. I asked to talk to supervisors she refused to help me.. I told her it cut down was just as slow i only knew because of email that i had exceded my data instead right after i got off phone they cut it down so slow i could do nothing. Noone will give me any answers or help. Since the 28th internet completely unusable no matter what time of day or night. Exede refuses to do anything and its gotten so much worse. My data was reloaded 4 days ago 25 gb its so slow its unusable so I leave it unplugged except during freezone from midnight to 5 am. I use my cell or dial up internet during the day. Yesterday I called again to my shock 55% of my data was gone. For a router I’m leaving unplugged and even during freezone nothing will download. 4 days ago at 1am during freezone tried to download a on demand movie it still hasnt download not any. Then i unplug before freezone ends. So only data I’ve used is maybe a gb at most from doing the speed tests Exede had me do troubleshooting that they said they would put back on my account. Its not my router i even bought a new one to make sure. Both of my routers ive tried are new & i have troubleshot both from 2 different companies. Its on exedes end not mine. If u ping test my router its 3 times faster than the speed tests when my computer is plugged directly into exedes modem. They said a bunch of customers datas gone like mine & they admit its their fault it will be fixed they’ll give me 6 gb plus set my data back to my entire 25gb..NOPE THEY HAVEN’T NOW ALMOST ALL MY DATAS GONE. THEY REFUSE TO SEND ANYONE HERE TO FIX THIS IVE CALLED EMAILED EXCEDE SEVERAL TIMES A DAY SINCE THEY PUT IT IN ON DEC 23RD BECAUSE ITS NEVER WORKED RIGHT AND NOW NOT ONLY IS IT UNUSABE & WORSE BUT I LEAVE IT UNPLUGGED AND IN 4 DAYS 65% OF MY 25GB DATA GONE. IMPOSSIBLE. I’VE CALLED THREE TIMES JUST TONIGHT & EACH TIME THE b***h AT CUSTOMER SERVICE HAS HUNG UP ON ME & My bf each time we call. On my 5th call tonight to them each time on hold for 30-40 mins guarantee they will hang up on us again. If they do tomorrow I am calling the FCC.
Tags: Internet Service Providers
Address: Nationwide USA