Complaint: We moved to a rural area in TN and had a hard time finding an Internet Provider. We came across Exede and spoke with the fellow who installs the dish (and his son). They were kind and helpful, However – we could not get a straight answer on which package to use as we asked them (and exede themselves) to explain how their system (gigs) work. No one could give us a straight answer. We went and ordered the set up and everything was fine, until we got notice that within 3 days we hit our maximum (on the second day, I was hospitalized – yet there was internet being used?). When I initially contacted them, I was connected with a foreigner who would only read off of her script and would not/could not answer my questions. Her only means of responding was telling me to upgrade my package. I was so angry, I ended up hanging up. Then when I called again a few days later, the individual on the phone was so rude – I had to give the phone to my son as I refused to talk to such a disrespectful piece of garbage (and that is putting it nice). My son tried his best to fix the account, made sure everything was taken care of and now today – our account was knocked down to 1gig as THEY are still on last month. My son called them and the individual on the phone was again a rude p.o.s. to my son. This company couldn’t care less about real customer service. The minute another internet company comes into my area, I will be dropping this load of a useless company. I would not recommend that anyone use this service. They are the opitomy of terrible customer service. All they care about is getting your money and in return they offer you nothing. Please use a different company as they deserve no ones business.
Tags: Internet Service Providers
Address: Nationwide USA