Complaint: Problem: I bought access for 1 Month (45 Dollars), and the company is bound to get me three months with free (135 Dollars), or if I want to cancel have to pay more 59 Dollars. On the site do not have this information clearly, because in 2014 I made the purchase in the same way and I could cancel, however now I’m not getting cancel. I paid $ 45 for one month of access, want to pay only for what I hired, however the company is forcing me to buy another 2 months !!! OR pay more 59 $ to cancel, than 1 Month is 45 $ + 59 $ = 104 $ for month !!! ??? , this policy is not clear on this site, that is not correct. Email 1 Client to Examcollection Hi,I requested the cancellation of my MONTHLY access, however this beingcharged $ 59.99 for cancellation.I do not bought ANNUAL access, I bought access MONTHLY, and I want tocancel.I paid for services for one month, and do not want the service for 3 months!!!! much less for 12 months !!!I 2014 I bought access for 1 month, and I made the cancellation normallyand was not charged anything to cancel !!!Thanks.Step 2Thank you for completing the Step1 in the subscription cancellation process.- A subscription cancellation link will be available in your login oncethe minimum duration is reached. Please check back when this period, whichends on Jun 20,15, is over.- Please note that the minimum duration to cancel the subscription is 3months. Please read our billing policy here<www.examcollection.com/billing_policy.html>.- If you want to cancel your Subscription immediately then you will needto pay a one time handling fees for 59.99$. Click Here to Pay Now<www.examcollection.com/cart.html?act=add_checkout&vp=none&page_source=checkout&id=10323>*Invoice Number:*#2816694*Invoice Date:*Mar 20,15*Billed To:*Ricardo Pinto155 alphonse Lacousiere 1 418 997 2512QuebecQUEBEC G1M 3w7 CA*Note:*The charges on your Credit/Debit Card Statementwill appear as paid to Certplex Ltd.*Description** Quantity**Price*Unlimited Access to Premium Files: MonthlySubscription Premium VCE1 @ $69.99$69.99*Discount:**$24.50**Total**$45.49**BalanceDue **$0.00**Thank you for purchasing your Certification Training resources fromExamcollection.com!*http://www.examcollection.com/Subsidiary of Certplex Ltd. Email 2 – Examcollection to client Hello,Our policy has been changed now. According to which minimum subscription period for monthly subscription is 3 months. You cannot cancel monthly subscription before 3 months.If you want to do so then you need to pay cancellation charges of 59.99$– We offer VCE files only to run those files you need to buy VCE simulator separately.StevenExamCollection Supportsupport@Examcollection.com Email 3 – client to Examcollection I need another alternative, because the value that is being charged is too high, and that it is not clear on the site. On the site of you need to be very clear that you can not cancel after one month, that is, the rules have changed and do not have any clear statement and very explicit to customers. Now I paid $ 44 and have to pay more 59 Dollars ???? nonsense, I’ll make complaints and never will use the site of you, because I think this abusive Billing. Another problem is I can not cancel automatically, keeping the station you my credit card data, and I think this is not right !!!! I ask you to cancel without the collection of 50 Dollars, it is very unfair, you will lose a customer.
Tags: Computer Classes
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