Complaint: After being a customer for over 10 years, I have finally given up and will continue with the process of terminating their services and hopefully not go through the nightmare that other have experienced with j2 overbilling and effectively stealing money from their customers. Many, many issues with them but to name a few: Horrendous customer service when it is time to deal with important matters where they are at fault. Insulting practices of looping customers around through different systems and re-starting from zero in cues to avoid dealing with the issue. Terrible technical competence in their software and services with problem after problem ranging from functionality to compatibility. Might as well talk to a pigeon than anyone when trying to proactively obtain resolutions or fixes. Even after years of the same and obvious failure. Once they take control of whatever the service is (eFax/eVoice numbers or related customer owned property), you might as well kiss it goodbye as they will never release it back to you if it is of any value to them. BEFORE you do business with them, please do yourself a favor and search for j2’s numerous class action lawsuits and hundreds of complaints herein and in reputable business rating agencies. That will tell you the story and hopefully will help you in deciding to never ever do business with any of j2 Global’s companies, subsidiaries, and web of companies.
Tags: Internet Services
Address: Internet USA