Complaint: I made an inquiry about 12 pounds of royal blue almonds and 7 pounds of metallic gold almonds for a parish 100th anniversary celebration on May 22, 2005. I received a quote by email within 10 minutes. I wanted to fax my order in, but didn’t hear from them and emailed them to ask if they had received it. They hadn’t. So went ahead and ordered it through paypal- Keller Packing Group. Received a confirmation and a thank you email from Karen. She told me that I could expect the blue almonds at the end of the week, and the gold ones the next week. Got the blue ones a day early and they were lovely. Never received the gold ones. I bombarded them with emails that went unanswered, faxes that were ignored, and telephone calls that were not returned. I wrote to cancel the rest of the order and never heard from them. Tried to contact Keller Packing –same thing. I had to reorder the gold almonds from another company–they were much more expensive, but I received them in 2 days. I called my credit card company, and they are investigating it. They said that I should keep all documentation for 90 days. In the meantime, they credited my account for $104.98. I have ordered on the internet for years, and this is the first problem I have ever encountered. There is no customer service. It is doesn’t exist. I am surprised that I received the royal blue. That helped because they’re the only dealer that I found that carries royal blue. Christine Beverly, MassachusettsU.S.A.
Tags: Food Vendors
Address: P.O. Box 08628 Ewing, New Jersey U.S.A.
Phone: [email protected]