EBAY church hill Tennessee

Complaint: I have been an Ebay member for 7 years and have excellent ratings with Ebay and the poeple i sell merchandise to. I recently sold an item (sony amp) to an individual and i did everything enay said to do. I added insurance for the value of the item ($500.00) I also added insurance thesat would cover the packing and delivery 0f the item through UPS. I sent pictures of the item, reciepts of the insurances and they buyer got mad and said that he prefers FEDEX over UPS cause UPS damages packages. I have never had a problem with UPS or USPS in the 7 years i have been selling on EBAY. I told the buyer that there was full insurance on the item and he said ok. When the buyer recieved the package he told me that the item was damaged and that there was knobs missing, panels broken and that the screws came out of the item upon delivery. I told him that he would need to go through UPS and contact them they would pick up the item and determine the cause of the damge. i reminded hin again they there was FULL insurance on the item. he refused to work with UPS in this matter. I contacted ebay on the 15th of OCT 2014 and let them know what was going on they told me that they would expidite this matter and be in contact with me in a few days, Meanwhile this buyer was continueing to send me harrassing and threatening messages through the ebay site,.The buyer asked for 150.00 dollar refund and that he would keep the item and fix it. he then told me to send him 300.00 refund adn still he wouild keep the item. Meanwhile i called ups and let then know what happendd they said that they would be happy to pick the item up, assess the damage and come to a determination. i called ebay back on the 18th of Oct and updated them on what was going on with the buyer and UPS and they said that they would send another expidited claim and that i should not worry about giving a refund becuase the listing stated no refund due to full ins. They read the emails from the buyer and told me that everything should be fine and that they would have the buyer send me the item back i told them that UPS needed to see the item and that it couldnt be sent back to me per UPS. I Told ebay to make sure that the buyer left me alone and that if any other communication was needed that ebay ciould contact me. keep in mind i was hold between 2 different depts for about an hour and 15 min and a tolral time of 2 hours I receieved several more threatening messages from the buyer staing that I didnt know who i was messing with and to mark his words. He was completely uncooperative with UPS and they made 9 attempts to retrieve the item and left several door messages about the item. I called Ebay again (another 2 hr call) and basically got nowhere except that that they said they would send a warning email to the buyer to leave me alone. i didnt hear from ebay or the buyer until the 22nd when i got the email that the buyer opened a claim against me. i called ebay and let them know that this was insane and i wanted to know what they were going to do about this. they said they would let me know in two days. Today (24th of oct) i receive an emaill that the buyer is sending me the item and that i need to issue a full refund, i was livid at this point. Ebay basically told me that i was at fault because i shipped an item to a buyer, they said regardless because i chose to sell and ship an item it was my fault if there was any damage and that once i recieved the item i could call and make a appeal. i told them that this was unfair that there was documentation of all the calls i had made and that i was told by Ebay if i put ins on the item i wouldnt be responsible for a refund due to ins, they said well i dunno the item is beinf sent to you per UPS. I tolds them are you serious he would cooperate with them but he will ship the item back damaged?!? they said that he has 10 days to send it back if he doesnt that they will close the case. I hung up can called UPS and they told me that they had launched an investigation on him already due to several red flags and that he had called my local UPS and cursed and was rude tot he clerk but couldnt call to have UPS pick it up and get him a possible full refund if indeed they damaged the item in shipping. At the end of the day UPS is aware and able to comprehend the shadiness of this buyer and ebay would rather keep a member of 30 days than keep a member of 7 years with 100% positive feedback. So if you are a long term member of ebay keep in mind they dont care about anyone other than themselves. this entire ordeal has been insanity, I have closed my account with ebay and paypal and just want people to know what kind of poeple ebay would rather deal with,

Tags: Internet Marketing Companies

Address: Internet USA

Website: ebay.com/

Phone: 866-487/3229

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