Complaint: Had Earthlink internet services installed — installation was done by Time Warner Cable. The installer told me Earthlink would send a mailer for equipment (cable modem) return. After several months I attempted to cut off service and return equipment. Neither Earthlink or Time Warner would send a mailer. They finally agreed to send a delivery person to pick up modem–however this person did not show up. My apartment complex has a 24 hr desk–residents do not have keys to outside door and must be buzzed into complex. However, Earthlink/TWC has records noting delivery person could not get into apartment complex. Earthlink/TWC has made three appointments to pick up their modem. They have either not shown or refused to return equipment after arriving–because they were there for a service call. Earthlink/TWC refuses to send mailer I was told about by installer, will not pickup modem even though they have scheduled three appointments and is still charging me for internet services. A. Los Angeles, CA

Tags: Internet Service Providers

Address: Nationwide USA


Phone: 866-383-3080

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