Complaint: I’m going to keep this short. I ordered food at 11pm. The restaurant I ordered it closed at 12:30. I was expected to have the food by 12:22. 12:22 came and went, and I received a text saying that the food will arrive by 12:42, since it was raining. At around 12:45, I get online with their customer support chart. I was number 45 in line, so clearly I’m not the only one having issues. When I finally spoke with the woman, she was all kinds of apologetic, but had no answer. She had no answer as to why I wasn’t updated that the driver had cancelled my order. I had no indication that the food had not been reassigned, and in essence, would not be showing up at all. The woman refunded my money, but had no real explanation. It was a pathetically bad experience. The saying is that if you do a good job for ten people, one person will tell their friends about it. If you do a bad job for one person, they will tell ten people about it. A thousand people deserve to know about this business. This business needs to shut their doors and move on. Beyond pathetic.
Tags: Restaurant Delivery Services
Address: Palo Alto, California United States