2 men came out to clean my air ducts. I had a coupon. The price on the coupon was not honored (not by much) and the ducts were not cleaned like they advertised. They did not use the brush nor a cleaning agent. I was told over the phone during the appt setting that there is an extra charge to clean the main units would be approx. 50.00 give or take. I was charged over 300.00 for 3 units. I was told that with the cleaning that I would have a huge reduction in dust. This has not happened. I watched the guys clean. One leaned against a wall and was on his phone and the other was in the attic with the tools that were needed to do the job advertised on the floor at the other persons feet. I was told I had mold on one of my main units. I was shown a picture of the mold. I asked to get up there and see myself and was told that it was too difficult for him to get up there, he had to hold his phone just a certain way to get a picture. When the cleaning was done, I was then shown a picture of the mold being gone. I asked how it was done so fast. I was told that the mold cleaned right up as it was just dust. Why then did it not get sucked up in the main unit as it was at the air intake side. I told him I did not see how that was possible and he told me I could trust him. I have been trying to talk to a manager or owner in the office and keep getting told to talk to the tech who came to my house. We have played phone tag and I cannot get a manager to talk to me. I have sent 4 emails and nothing. I see now that you should never use one of those great coupons, they are just a ploy to get in and jack with your cost and poor service quality.
Name: D&M Air Duct & Carpet Cleaning
Country: United States
Phone: (469) 416-1282