Complaint: I added my daughter to my dish plan about March of 2014, during her pregnancy of her first son, so she could have TV during a very stressful pregnancy. At the time, she lived in Moses Lake, WA. She wanted to go back to school, so we decided to add internet for her to use for on-line college classes. She called to get the internet set up; everything proceeded smoothly, apt was made and she was told equipment would be sent out. The process to get this done included a credit check, using my social security number, charging a ghost charge of $1.00 on my debit card. Day came, no equipment, and when she called, Dish said they had no record of this appointment or even talking to us. My daughter called Dish again, we set everything up together, again, another credit check; another dummy charge on the card; another appointment; she did get equipment, but no appointment! Again, when Dish was called they had no record of the appointment or of even sending equipment. My daughter set up a THIRD appointment and just REPEAT of the above…. No internet service, no apt on file; NOTHING!!!! My daughter then moved to a different house: Still in Moses Lake. She called to set up an appointment to get dish internet; we went through the same procedure as above!!! Two different times, same scenario! Today, on 10/4/2016, I have set up yet another appointment and to get equipment sent out to her to get the service set up; again, no record exists of her former call; no technician showed up; no equipment received. I have spoken to Veronica, and another woman, in the office of the president, but she stated all she could do was take my complaint, she could not help me facilitate this so my daughter would get this service!!! So far, Dish has checked my credit six times in less than one year! Do you realize what that does to your credit score? It is horrible to go through this. This company needs to be held accountable for this disgusting customer service! The really disgusting part of this, is that all this time, she has had an active Dish TV account…and Dish advertises World Class Customer Service.!!! What a joke.!!!!
Tags: Internet Service Providers
Address: 9601 S. Meredian Blvd Englewood , Colorado USA