Discount Tire Review

I’ve been a customer of discount tire for over 20 years. Every tire I ever bought was from them. About a year and a half ago discount tires sold me a warrantee for a run flat tires on my BMW. I paid about $250 for the warranty. Since then I’ve had the tires rotated twice. I got a screw in one of my tires somehow. I went in to get the tire replaced and I was informed by one of the consultants that the tires were in fact not run flat tires and they did not fit my vehicle. After 30 minutes trying to figure out what he was going to do he informed me that they never should have sold me a warranty for those tires and they should’ve advised me that they did not fit my vehicle. The manager Justin Kimpenski actually made me feel like it was my fault. They offered to refund the price of the warranty and have me purchase new tires. To me this is on except a bowl because I bought a warranty for my tires and it’s like they wanted to Welch out on servicing my tires. They wouldn’t even rotate them even after they rotated them two times before at another store. I have always received good service from discount tire and I don’t want to paint the entire company as bad. However this location has some serious issues with customer service. I wouldn’t advise going here unless the manager was replaced. Choose another store. This is the worst experience I’ve ever had as a customer at discount tire. Needless to say I won’t be using this store again when I replace my tires. If I can give them zero stars I would.


Name: Discount Tire

Country: United States

State: Florida

City: Orlando

Address: P.O. Box 960061

Phone: 866.396.8254


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