Complaint: On September 21st I called Directv to get their bundle service. I was told wild blue or exceed would be my internet provider. At the time of this call I was told it would be several weeks to receive my Visa card for $200. Then I was told my card would not be charged till installation date. It was charged that day. The directv customer service representative told me they had found me a bundle called exede. From the time this internet provider was installed I have had terrible connection. When I called the next day someone there told me I was in. A Two year contract. I was told my contract was with directv. I did not realize it was with exede too. Directv has been giving me the runaround and promised a person from their escalation dept would call me Saturday morning. I waited and no one called. They had me waiting for an hour and told me they would help me and then said it would take about 5-7 business days to answer. Getting different answers every time I call. The other service exede was making an $88.20 charge on my card. Saying this was my first bill cycle. They are the worst internet service I have ever used. If I want to leave them I have to pay over $300 to get out of their contact. Directv says if I want to disconnect it will be $480. I feel since Directv says this is a bundle it should be one bill. They tell me there are two. I was deceived with this internet bundle and Visa card scam. Please advise.
Tags: Internet Services
Address: DIRECTV Customer Service P.O. Box 6550 Greenwood V Greenwood Village, Colorado USA