Complaint: I have been a customer of Direct TV for over ten years. Over and over I have had to dispute with them about charges added to my account without explanation. The most recent was the NFL Sunday Ticket charge added to my account without my approval. I put my account in suspension through most of the fall season 2014. Upon resuming my services January 2015 there was a charge of 39.99 added to my account that I did not catch until I was charged 39.99 for the second time in February. When I called to have this credited back, the first person I spoke with told me I was unable to get a credit. Then I requested my services be cancelled altogether. I did get a verbal promise that I would be credited the two months worth of charges, I cancelled my services and will no longer do business with Direct TV. I thought there was a law against companies fraudulently charging for services and goods not requested by customers. What happened to that? This is not the first time Direct TV has added unauthorized charges to my bill but it will certainly be the last time!
Tags: Internet Service Providers
Address: Nationwide USA