Direct TV and exede internet Salinas California

Complaint: On October 13, 2016 I called DirecTV to get a deal on a bundle of satelite TV and internet since we were moving to a difference house. They offered me a package for $70 and I was told that the internet was going to be faster that what I already had. They made sound that the internet service was going to be from AT&T since they’re sister companies. When they came to my house to install the internet we didn’t know that it was a different company untill we were ready to sign for the installation and we were told that the company is “excede”” a company who works together with DirecTV. I was charge $99 on my card plus $110 from the installer for the installation. The next day when I called the exede company to get more details I found out that I have a contract with them for 2 years. I told them that I never agreed to it they told me that I agreed to it when I sign for the installation and I had to pay $360 if I wanted to cancell the service. I tried to cancell it thru DirecTV since the agreement was done thru them and they told me that they couldn’t do anything about it. How were they able to share my credit card information without my permission and they can’t cancell the contract? Tha’ts ridiculous both companies DirecTV and excede are a ripoff and they’re abusing their customers!! At this moment all I want is cancell my contract with these companies!! How can DirecTV borrow their name for such a ripoff!! This internet service is slower than what I used to have dial up internet 20 years ago!!”

Tags: Internet Services

Address: 349 Inverness Drive South Englewood, Colorado USA



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