Jim Black and DPC sales are scammers. As a small business, our company was looking for ways to save money on our restaurants Merchant service fees. We contacted TSYS and were told that they would help us intergrate to their services and that we would recieve the IT support that we needed to switch over, only to be told shortly thereafter that they could not provide IT support. They then promised to pay for a software update so we would be able to switch (easily)to theri services only to be told that they would not pay for the software update, but they would credit us back over a 12 month peroid. The story changed several times, and confidence on our end low. We stated by email and verbally that we would like to look elswhere and their lack of help, and inability to follow through on promises contigent on us contracting with them. Again, because they could not provide what they had offered. Direct Payment Consulting charged a $69 fee for 6 months! When it was caught on our end, we undertsood that there was most likely an error and we called in the hopes to easily straighten out the issues. We had not used their merchant services ONCE. They were fully aware of this as we told them countless times that we could not intergrate because we lacked necessary support…again, support that they assured us they would provide. | We called Direct Payment Consultants and were directed to Jim Black, the president. Surpringly he contacted us back the same day! Progress?! No. Jim called and left a sales like message repeating his name and an employee name over and over in the most smarmy of manners. When we finally did make conatct, Jim talked about himself and his practices of being fair and in business for many many years. He was aware that we were not using his services and initially the converstaion seemed hopeful. It turned ugly quickly. Jim not only refused to refund the 6 months of fees for service never provided, but he alluded to the fact that he might not even allow early termination of the three year “contract”. The contract was not honored on their side and the email had been saved to support this fact. Jim did not care that we had not used his servce once, making up little quips about legalites etc. He was obnoxious and greasy. DPC is a JOKE!!! DO NOT USE THIS COMPANY.
Name: Direct Payment Consultants, LLC.
Country: United States
Address: 311 Clark Street, Suite #2 PO Box 1107