DO NOT BUY furniture from DiningRoomsOutlet.com, BedroomFurnitureDiscounts.com, DiscountLivingRooms.com, TVStandsOutlet.com or EmmaMason.com. On December 11, 2017 we purchased a large and expensive dining room set, and our credit card was charged the 20th. On December 25 we were notified the furniture had arrived at the warehouse, A&O Home Delivery, and were told repeatedly it would be scheduled for delivery on a “convenient day and time.” We were also told repeatedly that “The delivery company will open every box ensure everything is in perfect condition.” There were some delays due to weather which was unavoidable. So far so good. | On January 19 we received an email indicating the furniture would be delivered on January 29 between 7 am and 9 am. When I called to say we were not going to be home that day, we were abruptly informed that we would have to wait another MONTH if that date was unacceptable. To avoid further delay we changed our schedule since they refused to offer an alternative time. | On January 28, a Sunday, we received a call asking if the furniture could be delivered that afternoon. Fortunately, we were home and much more accommodating that the delivery company. However, much to our dismay and ensuing frustration, the furniture was still in its original packing! They did not “open every box to ensure everything is in perfect condition.” Of course, 2 chairs were unacceptable and had to be returned! | On February 22 we received another email from A&O saying the furniture will be delivered on SUNDAY March 4 between 12 am and 4 pm. While it was a Sunday we were going to be home. However, we were returning from a trip and were not going to be back until after 2 pm. I called again to ask if we could move the delivery time back a couple of hours. NO!! Take it or wait another month!! Two chairs would take 15 minutes to deliver. We now have to wait another month! | Their White glove service is a total FRAUD! Had they “open every box to ensure everything is in perfect condition”, I would not be complaining. But they lied and did so repeatedly. Avoid them like the plague!
Country: United States
State: New York
City: New York
Address: 344 West 38th Street, 6th floor,
Phone: (646) 863-5405