Complaint: I was contacted by a Robert Wee from Digital Monopoly in November 2015. He was offering SEO services with a startup package of $660. I had just finished wading my way through the many SEO scammers from India and decided to give a local company a go. I was promised great things from Robert for my monthly $660. After he sealed the deal, i was contacted by another operator who advised me that he was my business rep. From day one this business rep repeatadly told me how there was very little he could do as my budget was so small. Obviosly at this point alarm bells were ringing, however i had a written agreement with Digital monopoly and as far as i was concerned if they did not meet this agreement then i would demand a refund. A week in and i had another reason to be worried, they changed all of the keywords and tacked the words joondalup onto the end of them. Obviously they changed this on my site as well. My rep was quite proud to announce that within two days many of my keywords were now on page 1 of google. Of course the word joondalup was the reason for this. I was quick to point out that this meant that these words were obviously not competative searches at all. I was reassurred that they were working on the main keywords in the back ground. After four weeks i received my monthly report that of course showed my keywords with joondalup tacked onto each one. I immediately emailed them asking why my keywords were not on the report. The next thing i did was check my placings on google and to my dismay all but one keyword had gone backwards. One of my most important searches had plummeted 50 places. I then cancelled my services with them effective immediately. Shortly afterwards i received a call from Robert Wee. He stated that this was normal. I then repeated to him all the promises he had made to get my business. His response, he laughed and said, did you get that in writing. Of course at this point i realised what i was dealing with and hung up the phone. 5 minutes later i received an email from Robert Wee advising me that he will not be sworn at and threatened by myself. As you can imagine, i did neither. Several emails followed all clearly with the intention to be used in court. He continued to email me even though i asked him to stop. I had told him not to contact me and that i was going to let consumer affairs deal with it and no doubt ultimately the small claims tribunal to get my $660 back. Robert did advise me during our phone conversation that dozens of customers had attempted to sue him but they had all been laughed out of court, because they simply blame google. I see that there are other folks on here that have also been burnt by this company and this may interest you. In the last few days i have seeked legal advice pertaining to loss of income which will potentially span over months. It appears that we have a case. I would be interested in joining you in a class action law suit, if we can? I am devastated that i didnt take the time to look up digital monopoly reviews prior to using their services. There is an interesting conversation on whirlpool where the general manager has a bit to say to an upset prospective customer. If only i had seen this, i wouldnt have gone near them. Do your research, the $660 is nothing compared to what they have done to my google rankings and ultimately my business.
Tags: Search Engine Optimization
Address: Internet USA
Phone: 6260 4718