Complaint: An add and reviews caught my eye on FB for some face cream, I decieded to try it said free for SH of $5.95 So I thought I’d try it. Dr. Oz’s name was in/on the add. Charge date 12/25/2015 When the Dermajeun arrived it didn’t come with any papers order forms, thought maybe they forgot. Didn’t think more about it till. I called my cc company about billing cycle date and when I heard the balance I talked with a representative. A charge for $89.95 had been done by this Dermajeun. I ask her if a contact number was by the charge. 1-866-545-7675 charge date 01/08/2016 I called the number and had a good wait till I talked with a representative. Ask him about the charge he said the add gave 14 days for the free trial before you would be charged for the (FREE) trial, could cancel. I do not remember seeing any reference to this At All. Or I never would have sent for a free trial on those kinds of conditions. I ask him about an invoice and order forms that weren’t included with the shipment, he told me that it wasn’t required by law to include them. He said he could give me a 50% refund I pressed for more till it was 70% even thow I didn’t want to settle for less than the full amount, but can’t afford that kind of money. Living on SS… I ask him how long it took for a refund he said 2 to 3 days. Something needs to be done about this company, that use Dr.Oz’s name and make these kinds of adds and I bet false reviews. The product doesn’t seem to do anything and doesn’t smell particularly good. If I had the money I’d have it analized for the ingredients it claims on the container. I don’t order much over the internet but when I have the terms conditions have been very up front. This company and others like somehow needs to be stopped and different regulations put into place. Please if I can help in any way let me know.
Tags: Online Business
Address: Office 7 196 Rose Street Edinburgh, United Kingdom