Deluxe Hire UK London Internet

Complaint: Rented via Bebe at Deluxe Hire 2 large coffee machines and 5 thermos pots for a school event in November 2012. A deposit of 100 was made in addition to the hire cost plus VAT. I am a thorough person and made sure to follow up a day or two before the event at which time I was told that they couldn’t supply the coffee makers due to a previous client not returning them. I therefore had to scurry around and find a replacement, pay more delivery charges/deposits and so on. They did deliver the thermo pots as agreed. Directly after the event, I took special care to wash, completely dry, pack in original packaging each one of those thermos pots myself. I placed the large box with several large labels on it so it would not be difficult to locate, in a front office adhering to the T&C’s. 4 days after the event the box still hadn’t been collected. Not until I phoned and complained. Bebe said they were having “logistics issues.”” I followed up to chase a refund for the coffee pots (charged and never delivered) and VAT as well as the 100 deposit and also requested a refund of one of the two delivery charges since I had to hire the coffee machines from another vendor and Deluxe Hire caused inconvenience by not collecting on the agreed upon date. All of my 4 emails have remained unanswered. I did catch Bebe on the phone only once and in an exasperated tone

Tags: Restaurant Delivery Services

Address: said she was standing in the middle of the street and couldn’t discuss it. It sounded as though it was not a one-off as she had no idea of which customer was calling to complain. Since then I cannot get through to any phone number and it’s now 3 moths after the event. They owe me 139.60. Do NOT do business with these people.”


Phone: Bizspace Business Centre, UB67JJ Internet United States of America

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