DeLuca Toyota Review

I went to DeLuca Toyota to get a Maintenance Road check of belts, tire pressure, (Multipoint Inspection) only. This was done, all inspected items were checked NORMAL, NO LEAKS OF ANY KIND. | I was crying, telling Joey I needed this road check done so I could safetly drive along to Virginia, to visit my husband dying in a nursing home. I needed to get to Virginia quickly !! I think Joey played upon my emotions, not thinking clearly of what may happen here. | THEN, Service manager, Joey Donaldio escorted me to the garage where my car was upon a lift. Joey Donaldio pointed out very FLUID secretions coming from my left front wheel to the right front wheel. I asked him what had they had done to make my car, if they had applied some type of SOLVENT across the underbelly of my car to make it appear to having leaks. | Joey Donaldio then stated ” I will take care of it, let me put you in a loaner car, and you can keep it for 3 days” I insisted I must get to Virginia quickly, could I take the loaner car. His answer was NO!! I thought he was just going to clean what they had sprayed on my car, but when I returned, Joey Donaldio presented me a bill of $4180.52. That is twice what my car is worth!!! I NEVER AUTHORIZED ANY REPAIRS, I DID NOT GO IN FOR REPAIRS, AND MY CAR HAD NO LEAKS. I have taken good care of my car, Toyota Avalon 2006. | I was forced to take a loan to pay for unauthorized repairs to retreive my car from this dealership. However, I was never given an estimate for any type of repairs, and if I did, that would have given me an opportunity to seek competitive pricing for repairs. | I am a 77- year old Senior Citizen woman , and I feel I was totally taken advantage of. I never authorized any repairs, nor did I get an estimate, and if major work was needed, why not schedule it to my advantage! I did report this incident to Senirs vs Crime, but then I took them to court, The Judge Thompson in Ocala told me if I took them to trial, I may have to pay for their attorney and their court costs. I felt disuaded to think about the additional money I would have to pay, if I took it to trial. So I dismissed the case, but the Judge said I could open the case at anytime. I live on social security and live month to month on this small income. | How are these large corporations allowed to get away tricking Senior Citizens into these types of situations? | Please help me to get this money refunded back to me if anyway possible. | Thank You, | Phaedra Hamdan | 352-431-9758


Name: DeLuca Toyota

Country: United States

State: Florida

City: Ocala

Address: 1719 S.W. College Road



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