Complaint: We signed our son up for the 2017 NUC Northern California Combine. Our dealings with Mr. Schuman and/or his staff was 100% unprofessional and one-sided. Specifically, he has NO means of getting in contact with him or his staff via telephone, rather he’s restricted communication to email ONLY and in 90-95% of our efforts the emails were NOT responded to by himself or his staff, irrespective of the subject matter. Although he discloses contact numbers in his email when you call them they simply instruct you to make contact via email. Mr. Schuman rescheduled the Combine less than 48 hours before it was occur and then the following week canceled the Combine (as another customer mentions in 2013) roughly 24 hours before it was to occur. Oddly, we had NO qualms getting a email response AND a reliable telephone contact from one of the coaches associated with this program while the owner has made himself virtually untouchable, yet has no problem with taking your money. Lastly, although he provided the cancelation email 2 days ago, he and his staff have taken their sweet time processing the refund. We have dealt with a Football University camp and they exemplify what professionalism is really about, they are readily accessible and diligent in their assistance and communication. We strongly urge Mr. Schuman to engage with Football University & perhaps learn how to professionally run a business, particularly considering the money being made off of these events. It’s 2017, wake up Schuman!!!
Tags: Sports Instruction
Address: Internet USA