Here is a chronology of this matter: | • Purchased CyberScrub Lifetime Uprade Insurance (LUI) on March 14,2004. | • Received major and minor upgrades through on November 30, 2007 (through version 5). | • Received notice on November 17, 2009 stating the following: | Sent request to get valid license code for version 6 of their product and to get current pricing for their subscription service on July 15, 2017. | o LUI holders will get all future versions of Privacy Suite (such Privacy Suite 6.0, 7.0, etc.) at no charge. | o However, LUI holders could participate in an optional Yearly Upgrade Subscription to obtain patches to clean updated third party products. | • Received no response from Cyberscrub so I filed a complaint with the Better Business Bureau of Atlanta. | • Cyberscrub didn’t respond to the Better Business Bureau by their deadline despite e-mail and mail communications to the company (due August 14, 2017). | • Received an e-mal from Cyberscrub on August 11, 2017 stating the following: | o “your product [Lifetime Upgrade Insurance?] … seems to be a very old version and is no longer supported.” This comment made absolutely no sense to me since Privacy Suite continues to be supported by this company and is currently on sale on their website (now version 6). | o “Also, please note that we had informed all of our LUI customers about the cancellation of LUI policy and started yearly subscription module way back on September 16, 2008.” I received no such communication. A Knowledge Base article from November 17, 2019 actually explained the new program (see third bullet above). I pulled this Knowledget Base article a full year after the alleged “cancellation” of the LUI program.
Name: CyberScrub LLC
Country: United States
Address: 5100 Highlands Parkway SE