I contacted Credit Exterminators Sept.of 2019.After gathering some information, I was advised by April(owner) that the aggressive plan (3months) was the best program for my overall goals. | I was quoted a price, and an upfront fee was due. I explained to April that I travel for a living and my address is temporary. She assured me that it would not be an issue, she stated “I work with travelers all the time.” Therefore I trusted, and depended on their expertise. | I was then forwarded to Alecia(representative) who closed the deal, after the fee was collected. I explained my circumstances once again. I informed Alecia that I could not provide them with any mail with my current address, I only had an insurance document available with the address on it. | She reassured me that the document would work as verification, and she sent off dispute letters on my behalf. Up to 30 days later, all I received were letters from the bureaus, stating that they will not move forward with any disputes, if I didn’t provide proper documentation to verify my address. | I then emailed Alecia, she did not respond, the following day I forwarded the same message to April, still no response. The following day, I received an email from Alecia requesting a bank statement, which had been discussed prior to setup, that I could not provide a bank statement or any other documents because they were not available. | I then called the office, I spoke with April, explained the issue and she then requested a bank statement and her solution was to just use my permanent address, during the initial setup I was advise by Alecia, to use the address where I get mail because I would be responsible for sending pictures of all the documents I received from the bureaus to email them at Credit Exterminators. | By this time all trust was lost, and all hope was gone, no progress had been made with the credit bureaus, we were at a road block, and I was over the back and forth over the phone. I then requested a full/partial refund. | They then stated all fees were nonrefundable. The agreement was sent to my email after I paid the upfront fee of $500 and I never verbally agreed to it. I feel I was lead into an agreement with misleading information, basically I paid for address verification letters from the credit bureau.
Name: Credit Exterminators
Country: United States
State: New Jersey
Address: 38 Union Ave, Suite 117