On february 10,2015 i leased a 2004 ford expedition from credit connection in carlisle pa, we put down $1700 for down payment and the payments were $200 every 2weeks full asking price for suv is $11,500 , on march 23rd the suv broke down . i called and left a voicemail stating that the suv was over heating bad and the engine light came on and was flashing. i told them i would take to a local mechanic seeing i live an hour away. i took it to a trusted mechanic who then after looking at it advise me that the engine was no good and he suggested a full engine replacement. the mechanic spoke to credit connection directly and advised them of his findings to which they replied they want their own mechanic to look at the suv. on march 24th the suv was towed to carlisle credit connection and they said they will call to let us know what they find. march 25th we called them to get an update to which they said they were still looking at the suv. march 26th we didnt hear from them , march 27th we called to check the status and they said it was a bad head gasket and they will fix it . we have to pay the $500 deductible according to the lifetime warranty included with the vechile when the repairs are done . did hear from them until march 31st when we called to see if it was done and the guy nate who answered said no we didnt fix it because we decided we want the $500 up front . i told him i didnt think that was fair as the repairs havent been even started and i asked to speak with a manger to which nate replied he left for the day i dont know what to tell you. i never got a manger name. march 31st i called back and told nate fine we really need the suv we have 6 kids and no transportation where we live. ill be in april 3rd when i get paid and give you the $500 and our $200 car payment. on april 3rd we get a ride down to go pay the deductible and car payment and nate said the suv will be fixed april 9th by the close of business. mind you they had the suv on their lot since march 24th. april 9th we called to see if the truck was done seeinf it was almost closing time and nate told us no now it will be done monday april 13th. well april 13th comes and the truck was not done nate called to say the mechanic hurt his hand he cant do it til tuesday april 14 now definitley. april 14th we go pick up the truck and immediatly i see a big crack in my windsheild now mind you that crack was not there when we got the truck and when we went there april 3rd cause i had to get something out of the truck that day. i ask them what happen they said i dont know what happen to the windsheild . i said are you gonna fix it they said no you have to pay to fix it. i left the lot mad in my suv with my broken window and started my hour ride home . we get half way home and the truck doesnt want to drive it starts shaking and the engine light comes on . i right away call them and they state they do not know whats wrong bring it back. so i did. they look at the truck and say its a coil pack and spark plug they fixed it and charged me $116. also i noticed the engine light was still on and when i asked them why they said i can fix the o2 sensor myself that is why the engine light is still on and its minor its ok to drive the suv til i get it installed. i get the o2 sensor put in and the light goes off only to come back on and i find out the fuel sytem in the suv is no good causing the 02 sensor to blow. ever since they repaired the head gasket the truck has not ran . as i type this the truck does not drive over 20mph it sounds horrible and the engine light is on. i can not trust the mechanics or car lot due to the fact they gave me the truck back with the engine light on and i trusted them the first time that it was only a minor issue that needed fixed which they should have done. i have 6 kids to transport in that suv and its not fixed. i put in over $1000 already and made the car payments all along . i just dont have another $1000 or more to fix this suv that has problems since i got it. i feel douped and i always get the i dont know what to tell you answers or get it in here for our mechanics . But how can anyone trust that?
Name: Credit Connection Auto Sales Inc.
Country: United States
Address: 237 Hill Street
Phone: (717) 885-0103