Cracker Barrel Old Country Store Birmingham Alabama

Complaint: I wrote a letter of complaint to Cracker Barrel about their smoking policy and how cigarette smoke ruined a family gathering at their restaurant in Pelham, Alabama. The following was their response: “Dear Terry

Tags: Restaurants

Address: We appreciate you taking the time to contact us regarding your recent visit to Cracker Barrel Old Country Store. I understand your concern and apologize for any unpleasantness you may have experienced. Striving to make Cracker Barrel our guests’ home away from home

Website: Inc.”” That was three months ago

Phone: we try our best to separate the designated smoking dining area from the non-smoking area. We install glass barriers in the wall between smoking and non-smoking dining areas and we use the HVAC system to minimize the smoke. It is typically not possible to separate the different areas of the dining room with individual HVAC systems because of the many rules and regulations involved. We comply with the no smoking policies in states and cities where smoking is prohibited by law in public restaurants. I have forwarded a copy of this letter along with your comments to the appropriate department for review and consideration for policy changes. We hope you continue to make Cracker Barrel your home away from home. Sincerely

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