I received a postcard in the mail to come back to Cox Communications for internet services. I called the provided telephone number. The Cox representative “signed me up” to recieve the promotional $50 Prepaid card because I came back to them. I received an email from Cox confirming my Cox Representative submitted for the prepaid card and the email provided a traking number. However, the email further reads it will take 90 days before the card will be issued as long as I made ontime payments. | Less than 30 days later, I received a postcard in the mail reading, “Our records indicate that this account was not originally invited to participate in the offer.” I called the provided telphone number. The automated system does not allow for customers to speak to representatives, only hear the recorded status of the submission. I called Cox Cust. Srvc. and the representative cannot look into the matter without a provided code because the tracking number I provided from the postcard only provides the denied status, nothin more. | I explained I never had a code as the representative on the phone submitted her own codes when I signed up. The Cust. Srvc Rep. indicates they never do this on behalf of the customer. He further explains an email should have been sent with the code for me to then go online and submit. I never recieved an email with code. Again, stating the original Cox Rep. had submitted codes when I spoke to her on the phone while she signed me up for internet service. | He sticks to the line, “Sorry, without the code, nothing can be done.” I suggested they revise their system so the tracking number be linked to the related code that was submitted. He indicates many people call with the same complaint. This is tricky marketing – Offer a $50 prepaid card BUT Never Deliver. There is no way to track it down. Do any customers recieve the prepaid cards? We will never know. Sincerely, Untrackable.
Name: Cox Communications, Inc.
Country: United States
Address: 1400 Lake Hearn Drive, N.E.