Coulter Cadillac Buick GMC Phoenix Review

My Cadillac CTS built Jan 03 was sold to me new by Champion Cadillac of La Quinta CA, in June 03. This car was one of 51000 that were recalled in Mar 03 as the intermediate steering shaft bolt was not tightened to specifications and could cause the car to lose control without warning per a NHTSA report. | I was not notified by Champion at point of sale and was put into the car 3 months after the recall without proper adjustment of the steering shaft in June 03. | In July 03 my car we serviced at 3000 miles by Coulter Cadillac in Phoenix and still was not told about the recall. At 3600 miles later my car lost control at low speed and I hit a curb. | Returning the car to Coulter in Phoenix in July 03, explaining what happened, they drove the car for 50 miles and used tank of gas to determine that I damaged a wheel bearing and hub, but made no mention of the recall, charging me $900. for repairs. If I had known about the recall I would not have paid. | One year later at 13000 miles on 9/7/04 the car lost control again at low speed in the same manner, at which point I suspected mechanical difficulty. The car had been completely serviced last month at 12600 miles including alignment. Car was steering erratically and seeing alignment done assumed this was fixed. | This new 9/7/04 accident was in my own driveway, where the car lost control at low speed without warning. Without moving the steering wheel the car moved in a different direction. | Checking the web I then found out about a recall a year earlier. If I had known about this recall I would have had this car to service for steering issues, but I simply assumed that I was having trouble getting used to the wide wheel base as I previously drove a new VW Beetle. | I called General Motors who told me that the recall campaign was performed on my car at my 3000 mile oil change. I secured my service records and found that the default was corrected after my accident at 3600 miles, but was charged for the damage to my vehicle. No correction was made at my 3000 mile servicing at Coulter Cadillac in Phoenix an no mention of the recall. | I now have $8000 in damage and feel this is mechanical difficulty as the incident is exactly as happened a year earlier. GM says too bad on the first accident because they did not inspect the car after I returned it damaged and can now only address the second incident. | I feel they are be liable for both incidents and was taken for a ride by the dealers who both hid this recall from me and almost sent me to my death. | As GM is claiming no liability for the first incident which is clearly their fault, I assume they will rip me off again. I hold all 3 parties responsible, each have been faxed this report and and am awaiting a reply.


Name: Coulter Cadillac Buick GMC Phoenix

Country: United States

State: Arizona

City: Phoenix

Address: 1188 E Camelback Rd

Phone: 602-264-1188


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