Complaint: I have several emails from support at coolest as well as their facebook page claiming they processed my refund via Amazon Payments almost a month ago. Amazon Payments has confirmed that is a lie. I have asked the company for proof they have processed a refund for nearly a week, company has stopped responding to me through both mediums.I backed the Coolest Cooler Kickstarter like over 62,000+ others over a year ago.Ryan Grepper has reported many alleged delays and setbacks with the product since then, and I was content to wait patiently. Several shipment deadlines came and went, but eventually the day came when we decided to move. I contacted Coolest support to change my shipping address but was told I could not. They said they were between pledge management software providers and I would have to wait until the end of August. I waited. On August 25th I reached out to the company again as the end of the month was at hand and was scolded for not being more patient, again I was promised I would receive a link to a new system where I could change the address myself before the month was out. That did not happen.I waited another week or two into september and decided to visit the message board on kickstarter. I saw many vile comments left by die hard Coolest Cooler supporters directed at people who just wanted updates and answers. I also saw these abusive supporters make many mentions that the Coolest Coolers were so in demand that the company would happily refund any customer who asked, so I replied to coolest support and asked- I heard nothing. Eventually I emailed Coolest Support from a different email address not connected to my pledge to confirm the rumor that they were indeed offering refunds to anyone who asked- (at this point the only Coolest Coolers that had gone out were picked up by a select group of customers in Oregon). I was told they would be more than happy to give anyone a refund as they were alreayd selling pre-sale units at a retail price almost 3 times the original backer buy in. I then forwarded my pledge information and asked for a refund. I didn’t hear back immediately, but I was eventually told by both Julie Mahon and whomever runs the Coolest facebook page that a refund was processed on September 16th, Julie added my refund would arrive, “within 5-10 business days. As soon as the refund is complete you will receive confirmation from Amazon Payments directly.”” As you can imagine that deadline also came and went. Now we have entered October. By Ryan Grepper’s own estimations less than 10% of orders have shipped

Tags: Internet Fraud

Address: the first come / first serve fullfillment method has been completely abandoned

Website: and Coolest Coolers in Portland

Phone: retail orders are being sent out as they come in