Constant Contact – Katie Matthews St Louis Park Minnesota

Complaint: 03-24-2015 Katie Matthews, Assistant Manager Billing, Constant Contact LinkedIn Profile URL: tinyurl.com/nkkgthp Waltham, Massachusetts (HQ)Reservoir Place1601 Trapelo RoadWaltham, MA 02451Phone: 781-472-8100Fax: 781-472-8101 Ripoff Scams: STATEMENT OF FACTS I am the president and owner of STC Soldering Training & Certification (STC, LLC) located in St Louis Park, MN. I was notified today by media company who provides our media design and marketing that Constant Contact was continuing to auto bill the corporate credit card at $55. per month for EventSpot and to keep the account open. We no longer used the account or their services. We had discontinued using Constant Contact based on previously filed complaints with them for poor customer service and poor design services. I called today and spoke with Katie Mathews who is the Asst Manager of Billing. I informed Katie that I wanted to terminate their services and my account due to the poor service issues identified above. The card was auto billed 5 days ago and I requested a refund credit be placed back on the card as I should not have to pay for poor service and the unused remaining portion of the billing cycle. Katie was uncooperative, refused to refund our corporate funds, and displayed an unpleasant attitude. It became evident that this is not an individual who stands behind their services or takes corrective action over customer dissatisfaction. I am recommending to those who read this complaint that you consider an alternate online e-mail marketing provider. There are plenty of good ones out there who provide better quality, customer service and support, and demonstrate that they truly value their customers. I would avoid Constant Contact at all cost. A real disappointment and rip off. Kind regards, John Gammell, President STC, LLC St Louis Park, MN

Tags: Internet Marketing Companies

Address: 1601 Trapelo Road Waltham, Massachusetts USA

Website: www.constantcontact.com/

Phone: 781-472-8100

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