Lexington Kentucky is the home of the Keeneland race track. They race thoroughbreds and have two racing meets. One in the spring and one in the fall. Hotel prices double and triple the closer you get to the racing meets. The week before the meets open, you have to be very lucky to find a hotel room. And if you do, you will be paying a lot of money for it. | After I checked in on Oct. 11th, 2019, (3-night stay) I went to my room and there were bugs in the bedroom. I asked for another room, was denied. Said that there were no vacancies. Said that they are stink bugs, and since the weather was going to get colder that night, I shouldn’t have them anymore after tonight. | A cleaning lady came in and starting grabbing them with her hands and was flushing them down the toilet. She told me that they had a problem with them. I went upstairs and called a few hotels in the area and they didn’t have any vacancies. | I left and came back only to see more bugs. I went and grabbed some kleenex and started to catch them and flush em down the toilet. There was one on the ceiling that I couldn’t reach. I couldn’t sleep all night thinking about these bugs crawling around and in my bed. | The next morning I got out of bed and seen 3 more bugs on the curtain. When I was exiting the hotel, I stopped at the counter and told them that that I had more bugs come into the room overnight. They said that they would let the cleaning lady know. | I came back to the hotel around 8:00 pm. I went to my room to find that my room wasn’t cleaned. More bugs, I captured and flushed. Went down to the counter and told them that my room wasn’t cleaned and had more bugs. She apologized and said that she will leave a message for the manager. | Sunday morning I got up and more bugs. I showered, ate breakfast, left. I returned about 8pm. I went to room, it was cleaned. captured one bug and flushed. Monday morning I woke up, seen 2 bugs. Seen 2 bugs. I flushed them. I Checked out. No discounts, no apologies. No contact from the manager. This hotel stays totally disrupted my business trip. | In summary, I’ve been going back and forth with a person named Audra S. Conley, General Manager, after I filed a complaint and asked for a full refund with Choice hotels.com. That is where I reserved my hotel stay with Comfort inn & suites on August 7th 2019. | She originally offered me $58.04. Then I put my complaint in writing and sent it to her. Then she said that she will credit me another 150.43. Now I feel that since I’m dealing with someone without consideration for their guests, and wasting my valuable time following up with this nonsense, I will post my complaint with the websites that deal with companies like this one and make it known to the public.
Name: Comfort Inn & Suites
Country: United States
City: Blue Ridge
Address: 83 Blue Ridge Overlook