Complaint: I have been a Comcast subscriber ever since they came to my city. I have been here for 17 years. Currently, I am very ill. I have HIV, Cancer, Pulmonary Infection, Narcolepsy and a few other things. At the same time, my mother is suffering from stage 4 lung cancer. I also had a grade 4 cancer of the tonsil. I told all this to the executive customer service agent Yolanda. What happened was that one day I opened my bill and all of a sudden I was on a 24-month plan. I never signed anything nor will you hear my voice saying anything in the affirmative regarding a contract with Comcast. They swore to me that I didn’t actually have a contract but they just put it there so I would get the price. I the mentioned that ever since Comcast gave us a free bump up from 50 Mbps to 75 Mbps I maybe got that speed for a week if that long. I told Comcast that I wanted to be reimbursed for all the time I was paying for a service and did not get it. They decided to give me 2 x $20 for standing me up 2 times in a couple of weeks and then $10 a month for 14 months. However it was not about the money, it was about getting the speed that I was paying for. I have called them several times over the years, I would have called more but between health issues and the fact that it takes about an hour each time you want to speak to them I try to avoid it until I get upset that they are still ripping me off. But that is not even the real part of the story. I had a service guy in that finally knew what he was doing. He checked everything in the house and said the insides checked out, then he went outside. He was out there for a little while and when he came back he had a bunch of cable wire in his hand. He said it was the cable that came from the house to the pole. He pointed out to us the large tear in the plastic of the cable. He said that the little animals do it all the time. He added that it would figure that the speeds were so low when he tested them. He got 6 Mbps and I am paying for 75. He did few other things and I was running around 50Mbps when he left. He said he did as much as he could and that the rest of the work was out on the pole but he was not qualified to do it and that someone would be around within 488 hours, but I would not know because the problem is outside on the pole. Well, I waited for about a couple of weeks trying to be patient and a good subscriber. When I finally called I got someone on the phone and I could swear that they do not even listen to you as they always want to send you a signal and then have you unplug the modem and router for about a half minute and then put it all back again to only find you are still in the same situation. I found myself very frustrated so I decided to write a nice long letter to the FCC. I learned that the FCC works at a very fast pace. I soon received an email from them saying that Comcast had answered my complaint and that I should be receiving it very soon. When I read the letter I could not believe what I was reading. They said they had work- men come in and he had to rewire an outlet in my house. The day that service man was here he stayed for about 5-10 minutes if that long at all. Three of us were in the office and I told the workman that the previous workman was here and replaced a line outside from the pole to the house. I added that it helped a lot but that the service man said that the rest that needed to be fixed was out at the pole. Well after we had spoken, I never saw him again. When I got my October bill I saw that I was charged for an in-home service visit for $50.00 on 9/2andan install fee for a TWO new outlets at $30.00 each for a total of $60.00 on 9/27, another install fee Professional on 9/27 for $50.00. So in total, I got two install fees for the same day for a total of $110.00 and an in-home service fee for another $50.00 for a total of $160.00. What’s funny is that Comcast’s service man came after those days and if it was billed because of the service man that was here and fixed the outside wire, should have been free of charge being it was their outside wire. Well, as if that was not enough I got the next months bill for November. It had exactly the same charges except instead of two I was charged for 4 new outlets. I was guessing this was a bill for when the service man was here but he had disappeared after we spoke for a few minutes. So the same fee’s install 4 outlets at $30 each is $120 and the install professional for $50 and then the in-home service visit for $50.00. So this so calls service call cost $220.00 plus the months before the total of $110 and you get a grand total of $330.00 which is twice the amount of the credit they gave me. I guess they were not happy giving the credit so the fictitiously billed me twice the amount so the could re-coup their money and more. Well after I saw the first letter that Comcast wrote to the FCC because if my initial claim, I got pretty upset and sent out a couple of emails to the executive customer service agents and then I wrote and wrote a rebuttal which in turn got the FCC to contact Comcast again. Well, I did receive a second letter from Comcast and if my eyes were bulging out of my sockets after the first letter this one made my eyes fall out in amazement. The 2nd letter was contradicting everything that the first letter said. They were written by two different ECS agents, I am not sure where each of them got their information but what they wrote back should have been a matter of fact if the truth was being told here. However, the second letter said I had a full 2 year contract whereas the first letter said I only had a year and that the prices would be going up after the first year…(yeah I am sure of that) the letters both describe the refund I got and how it was figured out. They both had different theories and numbers as to where the money was being refunded for. In both letters, they never mention to the FCC that they billed me twice the amount of the refund they gave me. In a way, I feel like a jackpot landed on my lap because I can not see a way they can win this time. I have the letter they wrote which has I think only one fact right out of about 6 or 7 that didn’t jive. I realized that the FCC didn’t even refer to the first letter they wrote when the second letter came in from Comcast. If they had, it would have saved me a lot of time and mental and physical pain. I also after the second letter arrived wrote a complaint to the state’s attorney general. I received an email back from them today and then sent out to the FCC and the State Attorney’s General putting all the pieces and evidence together so that at least on of the offices will see what went on, I am going to looking into suing them. I would rather it be a class action suit so that everyone who is or has gotten screwed from Comcast will have a little joy to know that they are going to have to tell it all in a courtroom because I do not settle for anything, So this WILL go to a jury if I have the final sayso. I suggested to the Attorney General that Comcast should be charged with RICO, the same thing they charge lifetime criminals, crime families, mafia, etc. with. RICO which is defined like this: The Racketeer Influenced and Corrupt Organizations Act, commonly referred to as the RICO Act or simply RICO, is the United States federal law that provides for extended criminal penalties and a civil cause of action for acts performed as part of an ongoing criminal organization. I think it goes a little deeper and there are a few limits they must reach which they will. I am just hoping that we have a brave enough state attorney to do something like that, it would be about time that these companies stop feeding off their customer base and be happy with the ton of money they make legally. There is no need for this and I think because of my health status and what is going on in my life that their executive customer service agents just went full steam ahead with the scam they had been playing out. I really am hopeful that the letters I wrote were concise enough and that with the fact that there are plenty of stories like this about Comcast. Good luck to the rest of you putting up with this garbage of a company who grows more and more powerful every day, It will come to an end at some point, I hope.
Tags: Internet Service Providers
Address: Nationwide USA