Complaint: I have been a Comcast customer for 5+ years, spending an average of $260 per month. Recently I switched to the Xfinity platform service. When switching services, the service would not work at my location. Comcast said they would send out a tech to correct the issue. 2 weeks later a tech came. He couldn’t figure out why we couldn’t receive our internet, cable or phone service. 4 hours later the tech realizes we were sent out cable receivers that are not in use yet! That’s okay, we are now up and running. Fast forward about 2 weeks. No phone, Internet or cable AGAIN. I call Comcast and they said they will send out a tech. 5 days later a tech comes, takes 2 minutes and corrects the issue I then email Comcast because I have not had any services for a total of 21 days through no fault of my own, and would like a credit for those 21 days. After emailing and then calling and speaking with 3 different people I am offered only a $20 credit or 4 free pay per view movie passes!! Are you kidding me? That 21 days amounts to $154! I have been a loyal customer for over 5 years and this is how you treat me? I’m done. That is totally ridiculous. What makes you think you can get away with that? If I have no service for those 21 days, I should not have to pay for those days.
Tags: Internet Service Providers
Address: Internet USA