I contacted Click Magazine’s customer service recently since my mail carrier had delivered part of the last chance cover, which was ruined by rain, and it was without the actual magazine. I wasn’t sure if the mail carrier lost the magazine or it was sent to the post office this way, but I wanted to see if they could resend the issue. However, the customer service representative (Desiree) from PCS (Publisher’s Creative Systems) was rude about it. Since my subscription just expired, she said she would be “happy” to replace my issue as long as I renewed. I wasn’t rude in the least in my email, so I was a bit taken back by her rudeness. | I was planning on renewing. However, the way she had worded her email made me decide not to continue with a magazine subscription since I felt like this was a poor way of handling it. No matter how much I love a magazine, poor customer service doesn’t sway me into renewing a subscription. Even if a subscriber wasn’t planning on renewing, I don’t feel like customer service representative should con a subscriber to renew in order to replace a damaged issue.
Country: United States