City Assure – City Assure Circuit City Protection Plan is…

We purchased a Garmin GPS at Circuit City and also purchased the Advantage Protection Plan. Recently the power cable that plugs into the car fell apart. The plan is still in effect. As there are no Circuit City stores any longer, we called City Assure (the third party insurer) to determine how to get the cord replaced. After well over an hour of being continuously put on hold while they bounced us around from person to person, they told us that the cord is a “consumable” and therefore excluded from coverage. When I insisted they read the exclusion language, it refers to toner, batteries, lamps, and such items as consumables. I explained a cord is not a thing that is expected to be used up, therefore it’s not a consumable. They then changed their stance (after an hour of insisting it’s a consumable) and said it’s an accessory and accessories aren’t covered. But no where in the Terms and Conditions does it state that an accessory is not covered. Also, I pointed out that when we purchased the Garmin, it came in box with its essential parts, including the power cord; we didn’t buy a separate “accessory” but we did buy a protection plan. They then said we’d need to go to arbitration if we wanted to pursue the matter. It’s a $30 part, so unless there’s a possible class action out there, it’s not worth any more time than we’ve already wasted on it. But it smacks of fraud. Circuit City has forever lost our business over this, and before we buy any other extended warranty or protection plan we’ll be sure that it’s not this third party insurer.

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Yes it is. Based on the user review published on Beware.org, it is strongly advised to avoid City Assure – City Assure Circuit City Protection Plan is a waste of money because they make up exclusions as they go along , Internet in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from City Assure – City Assure Circuit City Protection Plan is a waste of money because they make up exclusions as they go along , Internet. Lack of accountability is a major factor in determining trust.
City Assure – City Assure Circuit City Protection Plan is a waste of money because they make up exclusions as they go along , Internet is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews.


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