Circuit City

Circuit City Tiger Direct The most unethical, unprofessional, dishonest customer service experience ever www.circuitcity.com, Internet – I never complain or write reviews about companies; however, due to my recent experience with www.circuitcity.com and their CS reps I had no other choice. This complaint is in regards to Order #F6851926 In all my years of buying electronics I have NEVER experienced customer service as rude, unprofessional and unethical as my last experience from www.circuitcity.com. I HIGHLY urge you to read this review before purchasing anything from them. On 8/18/2019, I purchased an LG 60PZ550 60″ 3D Smart Plasma HDTV for $899.99 ($978.99 with S&H) with a coupon code for $500 off. The order went through and I received my order confirmation e-mail instantly. Two days later, I had not received a shipping confirmation so I checked up on the order and it said it was still “under review”. So I call up and was told that I needed to verify my CC information which I did and the CS rep said everything was order and it would be shipping out immediately. Two days after that I still had not received a shipping confirmation so I call back (again) only to find out that now they tell me that the TV is now on backorder and they are going to discontinue the style number. They said I should have received an e-mail about this which was never sent. Here is the best part … The CS rep (John – 1-800-955-1888, ex.5890) then tells me that because of this inconvenience they would offer me another model (Samsung’s UN60D6400) for $1149.99. I told him that I’d have to do research on the model and asked if I called back if the price would still be available to me. To that, I was told, “No problem, of course.”. So, I do research then call back to order the Samsung model and everything is going good until a “manager” named William (ex. 2931) tells me that they cannot honor the price that was quoted to me because it was a “misquote”. He then tells me that he can give me a discount on a TV which costs upwards of $2,000. When I told him I wanted to keep it in the $1,000 range he told me I was “out of luck, then”. Since then, I have called “William” five times, left numerous messages and have even spoken to another manager, “Bridget – ex. 2993”; however, no one has called me back. Instead of honoring their pricing (twice, mind you) I am now stuck with absolutely nothing. Not to mention the fact that they tried to upsell me on a higher priced TV AND said that I’d still have to pay S&H on the order. So, if you’re looking for a company that won’t honor it’s prices, tries to “bait and switch” you into other products and won’t return phone calls, by all means order from here.

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Yes it is. Based on the user review published on Beware.org, it is strongly advised to avoid Circuit City in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Circuit City. Lack of accountability is a major factor in determining trust.
Because unlike Beware.org, other websites get paid to remove negative reviews and replace them with fake positive ones.
Circuit City is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews.


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