I have two complaints: 1) I was recently forced to upgrade from 5 Mbps to 10 Mbps. I was told by the agent on the phone that it would only cost me an additional $8.99 USD. I asked if there were going to be any additional charges, fees, taxes, etc. The agent on the phone said there would be no additional charges. | I reiterated, “just $8.99, that’s all, right?”. He replied “just $8.99, that’s all”. My bill went up $40 per month, not $8.99 as I had been promised. Now, let me add that I just talked to a friend that lives 6 miles from my home. He pays $42 per month for 500 Mbps. Yeah, you read that right, 500 Mbps for $42 per month from the very same internet service provider, Cincinnati Bell. | My bill is $130 per month for just 10 Mbps. In my opinion I’ve been lied to by Concinnati Bell. In my opinion I’m being cheated by Cincinnati Bell. In my opinion I have been robbed by Cincinnati Bell. | 2) I agreed to pay for for 10 Mbps. I run speed tests occasionally and I never get more than 8Mbps download speed, and that is rare, most often it is around 6.5 Mbps download speed. Not once during a speed test have I ever received more than 0.5 Mbps upload speed. So, on average I am receiving about 65% of the download speed I am paying for, and only 5% of the upload speed I am paying for. | I recently chatted with a Cincinnati Bell rep online and she said they only guarantee 80% of the speed I am paying for. That is 8 Mbps. I was not told this at purchase time and it is not what I agreed to purchase. Additionally, right now my wife is trying to work from home. | Her efforts are being hampered by our current internet speed of 4 Mbps. In my opinion I am being lied to by Cincinnati Bell. In my opinion I am being cheated by Cincinnati Bell. In my opinion I am being robbed by Cincinnati Bell.
Name: Cincinnati Bell
Country: United States