Cheesecake Factory/John Garcia san jose Alabama

Complaint: Waiter was decent. However after people who came in after my Family of 4 received their food first, and we still waited about 20 minutes for our appetizers, even after asking for them we became concerned. Our concerns were legitimate, when the entrees and appetizers arrived simultaneously. We told them that we were no longer interested in the appetizers, which they took away. Also initially, the appetizers that we ordered, Spinach dip, was out of supply. So we ordered calamari instead. After we ate, our waiter explained the reason that the appetizer was late coming was due to the limitation of frying equipment. I told him that our party need compensation for the.inconvenience. He asked what we wanted. I told him that comping the desserts would suffice. 5 minutes later the Manager. John Garcia came to our table and introduced himself as the Manager. I asked him what was it the waiter told him and he said that the appetizers came out with the entrees. While he was speaking to my Family and I, his attitude was aloof, as he stood there glaring at us with hand on his hip. He asked me what we wanted. I reiterated that he could comp our desserts. Looking disgusted he said I removed he calamari that we no longer wanted from the check as though he did us a huge favor, and he said that he can comp1 dessert for the 4 of us. I told him that I didn’t think that his solution was consistent with Cheese Cake policy. Furthermore, I told him that he may think we are trying to hustle him or something but he was wrong. I further told him thanks but no thanks. We will pay for own dessert. Which as it turns out was only 1 anyway. That’s primarily because they were out of Strawberry shortcake and warm apple crisp, which we wanted to order. I tipped the waiter decently in spite of the obvious poor management and lack of professionalism of Jeff Garcia. Food good, waiter decent. Management, poor.

Tags: Restaurants

Address: 925 Blosom Hill rd. San Jose, California USA


Phone: 4082256948

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