Complaint: I never go to Charcoal Pit and now I know why!! I went (today) to the Charcoal Pit in Pikecreek to order take out and when I got there, there was no one at the counter. I stood there for 10 minutes while two different servers saw me and did not acknowledge me. Both came up and looked right at me and never even said that someone would be right with me. After the second server came up within talking distance. I asked if someone was available to take an order and told her I saw a special on burgers out on a road sign today. She looked at me like I had two heads and said she had no idea what I was talking about and then said (as she was walking away from me) that there will be someone coming to the counter. At that point (after waiting for 10 minutes), I left. I will never go back to this one again! I have waitressed before (16 years) and you should always approach the customer as soon as posssible just to let them know that someone will be right with them. Secondly, that person should at the very least say that they are short handed or whatever to let that customer know what to expect. Pissed!!!
Tags: Pizza & Take Out
Address: new linden hill rd. Pikecreek, Delaware United States of America