CenturyLink St George Utah

Complaint: This was on the Internet .. 40 Megs for $ 29.95 a month. I called and the rep (who is no longer with them of course), said that is right. I had to commit for a year. I had to rent their modem only. I accepted their offer. I gave them the billing address and two email addresses for billing. I received no bill .. Ever .. I called them after 30 days. They said new accounts take time. I checked the speed. 17 megs .. Hmm .. Called them .. On hold 27 minutes .. Rep states speeds up to 40 megs .. Never saw or heard such nonsense.. After 40 days, they shut off the services. Still no bill .. Over 100 dollars to reinstate. I asked for a breakdown. They said all they had was total. Wow, something smells. Paid the $100.00+ dollars and Internet was back on next day. Still, no bill. After another 2 weeks, no bill. Called them back. They said they have no billing address. Gave them addresses once again and asked them to read back to me. Confirmed. Two more weeks went by. Internet shut off again. I called and finally spoke with a rep in Idaho. She explained all charges. She also said only way to get $ 29.95 is to price is to allow company access to bank account so they can take money out of acct otherwise $ 39.95 a month .. First time I was was told that. Also told that was being charged for Internet protection (9.95 a month) .. Wow .. Still no bill at time of this writing. How this company is allowed to operate in the US is beyond me. I called them (Customer Service), and told them I am sending back the modem and they will not get another dime from me until they honor what I committed to originally. Do not use this company. They are very dishonest!

Tags: Internet Fraud

Address: Nationwide USA



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