CenturyLink Santa Fe New Mexico

Complaint: I signed up for internet with CenturyLink and was told I was get 40 mbps download speed and 5 mbps upload speed. The person I spoke to was very nice and gave me a specific price. My invoice which I received later said I had ordered a home phone (which I did not). I called CenturyLink to find out how to fix this. The person who I spoke with told me that the order was so incredibly messed up that the only thing she could do was cancel that order and then place a new one that was correct. I had to wait two additional weeks to get service. I work from home so this is a big deal. When I got service it was no more than 12 mbps download and barely 1 mbps upload. The best part though was that I was billed for the cancelled service AND the new service. For 6 months. Every time I called to complain and explain what happened the very “helpful”” representative would tell me that they fixed it and not to worry. I am such a sucker that for 5 months I believed each one of them. I finally blew my stack when I got sent to collections on the account that was supposedly close–for service I never received. The supervisor I finally spoke with said he fixed things and he was sorry. Then he told me I hadn’t really been sent to collections. Except I received a bill from a collection agency on behalf of CenturyLink and I readi it to him. Why would a supervisor tell me that I hadn’t been sent to collections when I really had? Sheer incompetence. Then he told me not to worry about it because it wouldn’t affect my credit. As if I am going to believe this incompetent person who has no interest in telling me the truth. When I asked him to find out why 5 reps told me that they had fixed this ridiculous problem and every single one of them was so incompetent that they did not do it

Tags: Internet Service Providers

Address: he said it was too long ago for him to investigate. So CenturyLink sucks and they don’t care. I’m canceling my service because i just can’t stand to pay them any longer. I don’t care if I have to pay a termination fee. This kind of company does not deserve to be in business. In sum

Website: then they sent me to collections for something I didn’t owe and then told me that they didn’t. Incompetent .Liars. Have no interest in fixing their own mistakes.”

Phone: they lied

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CenturyLink Santa Fe New Mexico is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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