Complaint: Hi,On june 10th 2016 I contacted Centurylink about moving and Kristen W chated with me stating if Centurylink service was unavailable at my new address then and early termination fee would be waived. I gave her my new address and then she stated that the fee is waived. I received billing from Centurylink on July 7 2016 stating I owed a early termination fee of $181.23. reduced from $200 for various ludicrous reasons.I do not owe these harassing customer service personnel of Centurylink any money since they cannot continue service at my new address as agreed to by their customer service escalated team on June 10th 2016 in the chat with Kristen W. Please file this formal complaint that is most appropriate for this RIP OFF policies of their billing department. Corporate address 100 CenturyLink Dr. Monroe, LA 71203 Billing address Centurylink P.O. Box 4300 Carol Stream, IL 60197-4300. Centurylink is being notified to CEASE AND DESIST COMMUNICATION with me as well since this is a RIP OFF ACTION BY CENTURYLINK. Repsonsible person in escalations department is Kristen W. for WAIVING the early termination fee since I cannot recieve service at my new address Corporate executives that are responsible for this companies actions Glen Post III O. Matthew Beal William Cheek Steven Davis Jeff Von Deylen R. Stewart Ewing Jr. Stacey Goff Thomas McEvoy Maxine Moreau Karen Puckett Scott Trexise Girish Varma You are personally attacking my credit for false reasons and will be held liable and accountable for such actions by your own agreed to corporate policies and company practices, which are obviously very appropriately rated by the public being VERY LOW standards of 1 star since the business ethics and practices are beyond embarrassing for your company CenturyLink. Frankly I am surprised that a long term disabled veteran loyal customer as myself could be treated with such disrespect and actions of your company CenturyLink.
Tags: Internet Service Providers
Address: 00 CenturyLink Dr. , LA 71203 Monroe, Louisiana USA