Complaint: CenturyLink continues to charge me a monthly modem rental lease fee on my bill. I personally purchased a Centurylink modem it was the exact same model of the one I was leasing from them I was tired of paying for a leased modem of $9.99 a month when it was cheaper to purchase one instead . Anyway I called Centurylink to inform them I needed to return their modem to them since I no longer needed theirs , their modem I was returning was still in excellent condition like new and still had orignial box and installation instructions pamplets and all cords and filters that it came with . The tech on the phone said he would send me the return label that I needed to put on the original box it came in and then mail it back to them. I received the return label and in the box I enclosed a letter explaining why I was returning the modem and informing them that all contents that it came with was indeed being returned to them in great working condition , I also included my name and account number and billing address etc and also mentioned that I should never see a rental modem lease fee on the bill ever again. Well low and behold my Centurylink bill still has the modem lease fee included in the charges on my bill. I have contacted them many times on this and they always say it has been taken care of and won’t be on the next bill and I will be credited for the charge , but they lie and continue to put the charge on the bill. Also the modem I purchased worked great until I called them about the charges of leased modem and then all of a sudden my wifi signal won’t stay connected to the internet , it keeps getting dropped and disconnected for some reason , so I called the internet tech line and they said it looks like there is a problem on the line and they needed to send out a repair tech to fix it and there would be a charge of $89.00 added to my next bill , that to me is a bullcrap scam if I ever seen one . This is not the only problem that I have had with Centurylink either. I have other charges on my bill that should have not been there and sales agents ripping me off with bogus charges of services I never ordered. I am so tired of Centurylink and their bullcrap. DO NOT DEAL WITH CENTURYLINK . THEY WILL RIP YOU OFF AND LIE ABOUT IT !
Tags: Internet Service Providers
Address: Internet USA