Complaint: On August 4th, 2014, I ordered a bundle of DirecTV and CenturyLink Internet from DirecTV. The advertisement in the mail said that the DirecTV portion would be $24.99/mo, with the internet portion running $19.95/mo. I ended up adding a phone line which I was told would be $12.80/mo plus about $7.00/mo of taxes. I was told that my DirecTV bill would come from DirecTV and my internet and phone bill would come from CenturyLink. We had issues with our DirecTV bill, but you can read about that in another Ripoff Scams. This is about how screwed up my CenturyLink bill ended up and the SCAM that they are running. As you can see from above, my internet and phone bill should run about $40/mo. I was absolutely shocked when I received my first bill of $175.00. Of course I guess I should have been considering when the phone technician guy was at the house, he said that someone else would have to come back out to fix the quality of the phone line and that he had to run up the road to do something and would be right back. He never showed back up and no one ever came out to fix the phone line, which we haven’t ever been able to make phone calls out with. It only works with incoming phone calls and works with our security gate. I’ve spent nearly 20 hours dealing with CenturyLink trying to get this fixed, but still no one has come out to fix it and my bill is still screwed up. It is now October 15th. We were told not to pay anything until the bill was fixed, which we’ve been told 3 times now after our new bill came out and it still wasn’t fixed. CenturyLink talked us into having the DirecTV bill added to them, which was a huge mistake because now they control that account too. We paid our DirecTV bill in full and now CenturyLink is trying to charge us for that too even though it’s already been paid. This morning our internet, phone and DirecTV was shut off for non-payment, even though talked to them 2 days ago when we got our 3rd bill and it was still wrong. For just phone and internet we’re currently $315.00 past due with another $140 due. None of that includes our DirecTV bill. My wife called today and the customer service woman that she talked to was so rude to her and told her that she needed to pay the $315.00 in order to get it all turned back on otherwise they would cancel our account altogether. I called today, again, and supposedly the person I talked to was going to get it fixed. He said that we just needed to pay $111.05, which was for 2 months of service (the correct past due amount), and that we should get another bill with the correct amount of $55.53 that will be due by October 26th. Obviously my wife couldn’t get online to pay it, so she tried calling to make payment. Again, another customer service woman that she talked to was extremely rude to her telling her that she didn’t care who I talked to, that the $315.00 past due amount needed to be made in order to turn the services back on and if it ends up being that there are any credits to our account, those would show up in a couple of months. I’m not sure why our DirecTV was turned off because not only did we pay DirecTV for this already, the TV has nothing to do with the internet or phone bill. I was able to get online at work and pay the $111.05 that I was told to pay. Now we’ll see if they actually turn the services back on. So far it’s 3:17pm and nothing has been turned back on. So now they have our money and we have no services. What a SCAM!!!
Tags: Internet Service Providers
Address: PO Box 5061 Monroe, Louisiana USA