Centurylink Buffalo Grove Illinois

Complaint: Centurylink put me on a promotional package for phone and internet last summer (2014) in early June. What they failed to tell me was that they were also slipping in a charge without my knowledge. I only found out about it end of April 2015 when a rep stated something called @Ease was on my account – which had to do with helping you with your computer if you had one (viruses and such). I told the rep I never ordered it and never would order it – as I was hardly ever there – as it is for a rental cabin. They stated that they could only credit back 3 months. I stated that that is insufficient – as the charge was put onto my account fradulently by a rep without telling me about it. Their response? Well – you can review your bill and you might have found it that way. I said really? It is in tiny print at the bottom of a page under Broadband Cost recovery. They hope that no one notices it or questions it, and I certainly didn’t. The only way I knew that the extra charge was on my bill that I never ordered was when I asked a rep about “how can I reduce my bill?”” They said the best they could do was credit me 3 months (even though this fraud had been going on for about a year). That is insane. If it was fraudently put on – it should be credited all the way back to the beginning. So I am out 80-90 bucks because they slipped it on without my knowledge. Then I called back to “”customer loyalty”” and discussed how I could reduce my bill. She said she could reduce it by about 20 bucks a month – including a $10/mo discount for auto-pay. I told her I have been on auto-pay for over a year – why am I not getting a discount for it now? She said – because the rep of the program you went into didn’t tell you about it. Then she hung up on me or we got disconnected (from their end – not mine.)”

Tags: Internet Service Providers

Address: Nationwide USA

Website: www.centurylink.com/

Phone: 800-201-4099

Share Review:
Yes it is. Based on the user review published on Beware.org, it is strongly advised to avoid Centurylink Buffalo Grove Illinois in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Centurylink Buffalo Grove Illinois. Lack of accountability is a major factor in determining trust.
Because unlike Beware.org, other websites get paid to remove negative reviews and replace them with fake positive ones.
Centurylink Buffalo Grove Illinois is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews.