After several years of faithful patronage, and after several thousands of dollars spent, ER Automotive finally showed their true colors. Along with all the thousands of dollars spent, he did a few cheap little jobs for free, building our trust, then worked up to the final transaction. | When my Honda transmission went out, he referred me to his buddy down the street, Eagle Transmission, who did thousands of dollars of work to rebuild a transmission. Within days there were problems…Ken at Eagle would not even run a diagnostic to find the problem but referred me back to ER Automotive. | Erik, at ER, happened to have a slightly newer car he was supposedly selling for a regular customer…he convinced my mom that we should purchase it, which we did….we traded my awesome, unique, 99 Honda with a re-buit transmission, for an ’02 Toyota because Erik told me it was a great little car, “ready to drive across country”! The first time I tried to visit my grandchild, I was stranded in South Austin. From the first week it had trouble…and several more over the next 3 months. He DID offer to trade back for my Honda, but told me the Toyota was a better car and I TRUSTED him. I was also very busy struggling with personal Life events ALONE, which he knew about. I had to bring this car back in at LEAST 5 more times in 3 months…each time with Erik becoming less and less friendly. | Our last visit, in person, I told him I was concerned that I would lose money trying to sell it…he disagreed and when I asked if he would sell it for me…he AGREED. | Less than a month later…MORE problems. At this point, he denied saying he would sell the car for me, then proceeded to make fun of me and make a very sarcastic and hurtful comment about how i deserve a brand new car. It was degrading and very disappointing…especially after I had given him so many chances to make this right…and chose not to go to social media. | After our phone exchange today, I have had enough. It was extremely unprofessional to break his word, and to make fun of a customer who was clearly upset and worried about how to get to school and take care of responsibilities, and who also has multiple disabilities, of which he is aware. | Now I am stuck with a vehicle that is very unreliable, unsafe to carry my grandchild in, unreliable to drive to school, and an absolute loss of money. And, I have absolutely lost faith in ER Automotive and Erik as a kind human being, after a several year business relationship. | This has been a very frustrating process and it’s time to warn as many peope as possible: there are things he has definitely done right over the several years as he has taken our money…but do NOT purchase a used car from him…get ANY promise from him IN WRITING…and think about where your money goes in this economy…does a dishonest person deserve your business?
Name: Cedar Park Northwest Austin Auto Repair Shop
Country: United States
State: New York
City: Cedar Park
Address: 2501 South Bell Blvd